Sandbanks - Again "GOOD" on CQC Inspection

Belmont Healthcare Group congratulates manager Zoe Kendall and her fantastic team at Sandbanks Care Home in New Romney, Kent. This week receiving "Good" in the main areas for the 2nd consecutive CQC inspection. Sandbanks has know been through the new methodology on 2 separate occasions in 2015 and now 2017 receiving an overall Good rating on both occasions.

This is a credit to the leadership of Zoe Kendall as manager and the high level of care support she receives from all the team on every shift at Sandbanks Care Home in Kent.

The home cares for people over 65 with Dementia and other related illnesses and offering a wide range of community support.

This report is a credit to the staff at the Care home who work tirelessly to create a safe and valued environment for those in need.

WELL DONE EVERYONE!!

Looking to the Future

Research from Care England, the largest representative body for independent providers of adult social care, has shown that almost half of Brits (47%) have a holiday fund as opposed to only 3% that have a care home fund.  Furthermore almost three quarters of Brits (73%) have no idea how much the average weekly cost of a room in residential care is and 56% of Brits have no idea as to whether they would be entitled to state funding for a stay in a care home. 

Professor Martin Green OBE, Chief Executive of Care England, says:

This new research from Care England comes at a time when social care is high on the political agenda.  It shows that we as a sector need to do more to inform the public and dispel the myths that have evolved.  We hope that communities will engage with Care Home Open Day on Friday 16 June as a means to celebrate their connections with their local community”. 

Care Home Open Day takes place on Friday 16 June www.carehomeopenday.org.uk and it will focus on the importance of friendship thereby building on Care England’s research that 57% of people think that greater intervention with the local community can combat isolation.  In addition, 6 in 10 people believe that making visiting hours more flexible would be helpful.

Care Home Open Day is yet another opportunity for care homes to be positioned at the hub of the community. 

More Fantastic Family Feedback - Madeira Lodge Care Home, Kent

With all the negativity surrounding the care sector good news should be shared and travel faster! Here is a great testimonial for our Care home Madeira Lodge in Kent sent in by a family member after a recent trip to hospital.

"Once again Sarah and the team make me smile and happy that mum is with them. Mum had to spend 3 days in hospital last week not the best time of her life but that is another story. Sorry to say I have felt the need to complain strongly about the way she was treated whilst in their care (the hospital). As soon as I was able to obtain her discharge and return her back to Madeira Lodge the change was almost instantaneous.  Once in the lounge one of the girls called her name and asked if she wanted a cup of tea there was a smile back on her face. I’m sure you hear it time and time again but the teams you have at Madeira are worth their weight in gold. There is genuine care and affection and I cannot praise them high enough.  They take the time to really get to know each client, their little ways and what makes them tick.  This all adds up to a proper home environment for them.  Dementia is one of he most cruel diseases and appears to be on the increase.  So long as there are places such as Madeira where suffers can go it will make their life happier.  This happiness then flows out to the relatives who can feel that they have made he right decision for the person who is in the care of Sarah, Jacqui, Angela, Bev, Nicola, Lena, Danielle ALL the team, I do try to memorise all their names!"

This is certainly what it is all about and we thank our teams for all the hard work they do making peoples lives better 

Well Done Madeira Lodge!

Edendale Care Home - Continues with another "GOOD" CQC Rating

Belmont Sandbanks Care Group congratulates manager Theresa Toal and her fantastic team at Edendale Care Home in Hastings, East Sussex. This week receiving "Good" in all 5 main areas for the 2nd consecutive CQC inspection. Edendale has know been through the new methodology on 2 separate occasions in 2015 and now 2017 receiving 5 Good ratings on both occasions.

This is a credit to the leadership of Theresa Toal as manager and the high level of care support she receives from all the team on every shift at Edendale Care Home in Hastings.

The home cares for people over 65 with Dementia and other related illnesses and offering a wide range of community support.

This report is a credit to the staff at the Care home who work tirelessly to create a safe and valued environment for those in need.

WELL DONE EVERYONE!!

Check the inspection report here on our website 

EDENDALE CQC REPORT

THE BIG C - COMMUNICATION

So when you begin to look at communication, why so late on? Well its because communication between employers and their employees is almost the final string of the bow as many of the initial tasks become a working reality. If you were to ask any employee about a key challenge within their current work environment most often communication issues will top of the list - or maybe 2nd behind benefits. There is so much available on the subject out in the ether but not all seemed to be adhered to sadly. So why do businesses still face issues when it comes to communication? Especially in the sometimes unvalued Care Sector.

Many believe this is in fact because it is always reviewed from the communicators / business owners point of view rather than that of the listeners / employee’s point of view. Any communicator must understand the needs and perspectives of those in which they wish to communicate with. So the information in which is being shared with any individuals must be of interest, useful or simply relevant to their daily activity. We go to that word “engagement’ again - is the communication engaging employees to listen and process effectively, or sadly are they just switching off.

Some points for communication can include these following 4 steps heavily discussed in Dale Carnegie's training on Leadership and management.

1.     Entertain - Make the verbatim interesting to listen to, be humorous or include interesting facts related to the subject matter. I personally have always found video a great way to engage during communication especially in large groups. With multiple clips on any subject matter available on YouTube it is always a good engagement tool to link in a pithy video into your communications. During sales briefings on getting the most out your day - I would always refer to a clip from the Will Smith film “In the pursuit of Happyness” the film has great moment about selling and how to achieve more in less time. It worked overtime to get people on board to next part of the communication.

2.     Inform - Once people are engaged make sure it is then informative in the next steps. The last thing you need is a meeting for meetings sake; this gets your and your teams nowhere and essentially wastes time.

3.     Convince - Make sure that the people your are engaging with listen and take on board the specifics of your communication. Compelling people to act on the communication, or indeed encourage the additional input with the current meeting. Remember discussion is good.

4.     Communicate to Action - This is the next step, the energy behind the communication. Always having an outcome in mind before communicating is essential to allow some measurement on whether the communication was successful and whether it needs changing for the next attempt. A goal must be communicated for the individuals to achieve.

More often than not what happens is that an action or measurement is never identified by the communication. What will likely happen is a disappointment from the communicator / presenter because the goal they wanted is not achieved. Furthermore frustration from the employees as they are confused by the communication as not demonstrating a benefit to them or their work environment. The next steps must be clear and concise, well planned in advance of the communication. This preparation will bring more valuable outcomes for all concerned.

There are risks still with communication with a desire to always avoid telling or what I call one-way contact. I was brought up with this and from the very first paragraph it has been discuss that you can’t order people around and expect the best results. You always have to be concerned about who is listening and what are their perspectives in the communication. Some may think this is a lot to put into a message but you have to look at the risks of not doing it properly, poor delivery of communication will only lead to one definite outcome - no passion for delivery, poor outcomes and a frustrated workforce. So like or not you have to engage with employees on their level getting them to buy into whatever you are selling.

So communication is business critical for a businesses success, as business leaders everyone can continually improve their focus and purpose of communications. Always presenting an ideal of why the communication is important, clear concise points, which benefit those who are listening in a way which achieves an outcome. 

In your next meeting follow a couple of simple new steps and see how you get on this time with what return you gain:

First, actually plan the discussion, pinpoint your outcomes and engage them with the listeners. Second, find some interesting content whether it be video or event quotations from well known outlets (these are easy to find on the internet) and finally engage in discussions on the goals for the listeners allowing them to buy in to the message at hand. This will work for every meeting, 1-2-1 or presentation you intend on communicating in.

Care Act for carers: One year on

We welcome the findings of the Carers Trust’s new report ‘Care Act for carers: One year on’.

This shows that there are some carers who are getting good support under the Care Act, as well as some examples of good practice.

It also shows what needs to improve. Too many carers were unaware of their rights. Practitioners need to understand that a carer’s right to support is independent of the person they care for.

Andrea Sutcliffe, Chief Inspector of Adult Social Care said:

“I welcome this report and was very pleased to be invited to provide evidence. Support for carers is an important feature that CQC has to see in order to award a Good or Outstanding rating. The best services we see value the contribution that carers can make and proactively consider their needs as well as the needs of people using services.

“Carers’ organisations are involved in our coproduction meetings that develop the way we work and I am grateful for their contribution.”