More Fantastic Family Feedback - Madeira Lodge Care Home, Kent

With all the negativity surrounding the care sector good news should be shared and travel faster! Here is a great testimonial for our Care home Madeira Lodge in Kent sent in by a family member after a recent trip to hospital.

"Once again Sarah and the team make me smile and happy that mum is with them. Mum had to spend 3 days in hospital last week not the best time of her life but that is another story. Sorry to say I have felt the need to complain strongly about the way she was treated whilst in their care (the hospital). As soon as I was able to obtain her discharge and return her back to Madeira Lodge the change was almost instantaneous.  Once in the lounge one of the girls called her name and asked if she wanted a cup of tea there was a smile back on her face. I’m sure you hear it time and time again but the teams you have at Madeira are worth their weight in gold. There is genuine care and affection and I cannot praise them high enough.  They take the time to really get to know each client, their little ways and what makes them tick.  This all adds up to a proper home environment for them.  Dementia is one of he most cruel diseases and appears to be on the increase.  So long as there are places such as Madeira where suffers can go it will make their life happier.  This happiness then flows out to the relatives who can feel that they have made he right decision for the person who is in the care of Sarah, Jacqui, Angela, Bev, Nicola, Lena, Danielle ALL the team, I do try to memorise all their names!"

This is certainly what it is all about and we thank our teams for all the hard work they do making peoples lives better 

Well Done Madeira Lodge!

Local Care group employee wins award for new local service. (Press Release)

 

Kent and East Sussex based Belmont Sandbanks Care Group, have recently been acknowledged for their excellent contribution to the local community in New Romney, Kent. The care provider focuses on support for vulnerable adults with Dementia and related community support schemes.

 

These awards are focused on frontline staff members and not the businesses. This is about promoting fantastic community services which take place everyday in Kent and Medway. Having had 4 nominations in this year’s Kent Care Awards (www.kica.care), which took place on 7th October 2016 in Dover. Over 250 people attended the awards involved all care providers across Kent and Medway with the awards ceremony. Independent judging for the awards took place in Ashford in early September 2016. 

Belmont Sandbanks eventually ended with 3 runners up in the awards for:

·      The Care Home manager award (Sarah Pennington) for Madeira Lodge Care Home in New Romney,

·      The Ancillary Worker Award (Kevin Beale) for Madeira Day Care Centre also in New Romney

·      Putting People First & Personalisation Award (Janice Dye) also at Madeira Day Care Centre also in New Romney

And finally Mary Kendall – Was the Winner of the Home Care Worker Award for Belmont Home Care Services in Romney Marsh and surrounding areas – this was for her overall contribution and Hardwork in supporting people in their own homes. Having only set up the service in the last 12 months due to the lack of availability for those in need in the Marsh and surrounding areas. By winning this awards Mary is now entered into the South East and London regional finals in London on 26th November 2016 with a chance to advance further to the national finals of the Great British Care Awards (www.care-awards.co.uk) which take place in the Spring of 2017. These national awards have been running for 8 years.

The judges of the awards commented that “Home Care provision was a relatively new offering for the business and Mary was the first employee to begin supporting people in their own homes. Not only did she aid in the initial grounding of the service but her passion and desire to continue to offer an excellent level of service to all new clients being introduced to the service. Mary works tirelessly to the point where she sometimes she has to be told to stop and take a rest. Her passion for care and excellent skills with being a companion to those in need is second to none” 

To find our more about their services visit their website at www.belmontsandbanks.co.uk