Care stories

Below are some of the many client reviews and stories shared by the residents of our homes and services. If you would like to share your comments or views of our homes then please do so using Google reviews or contacting a member of the team directly.

    Edendale Lodge is managed with dedication and compassion from the top down. Residents are given dignity and respect and there is always a fun and friendly atmosphere. Communication is transparent and the care of the individual is always the priority of the staff. Thank you for all your efforts in a very difficult time.

    Resident's Family Member

    The staff are lovely and mum is much happier here than her last place.
    Always very clean and fresh. Mum has put on weight and is much more relaxed and not as stressed. The staff are very caring and good with mum and I would recommend to anyone. I visit at all different times unannounced and care is always of the same standard.

    Sonja, June 2019

    Staff are so friendly and make us feel very welcome, very easy to talk to.

    Charlene, June 2019

    My experience of Maderia Lodge is just 1st class. My wife receives very good attention and staff attend to her needs with love, care and concern, and comfort where needed.
    Visits to the hospitals and doctors are traumatic for dementia residents when this has been necessary a member of staff goes with her giving reassurance. Both manager and staff give me and the family confidence she is in a very caring home and it helps us come to terms with the illness. Thank you Maderia Lodge.

    Charlie, January 2019

    The staff at Madeira Lodge are absolutely amazing, I cannot fault any of them. They kept us informed of every step of her journey. They made sure my mother was as comfortable as she could be. The night staff that were on duty at the time of my mother's passing were so kind and compassionate. They are a real credit to the management, they have been trained well. I personally could not do their job.
    We spent two nights at Madeira Lodge. The manager and deputy manager could not have been more accommodating, allowing family members who had travelled a long way to take showers and a place to sleep.

    Caron, July 2019