We’re working tirelessly to keep everyone safe, cared for and motivated taking our responsibilities very seriously as the coronavirus shows us it has no boundaries.
The reality is it means we are all distanced in how we work, and from those we love and care for, but we remain to do our job to ensure those most vulnerable, our residents, are provided with the same quality of life free from exposure to danger.
When we receive messages of thanks you cannot underestimate the effect that has on all of us. It touches us, makes us grateful, and encourages us to stay positive during such difficult times.
It lifted our spirits to read this message of thanks recently sent to Maderia Lodge "My dad has been a resident of Maderia Lodge since November 2019. The whole family cannot speak highly enough for the care and dedication all staff give to him, not only do they care for him they pay attention to my mum’s wellbeing and any worries or needs she may wish to discuss.
“Since the lockdown, the home has been extremely supportive to mum, giving her updates on dad’s daily routine and his welfare. They even made the lovely gesture to try and get dad to talk to mum over the telephone, a little confusing for him but at least she heard his voice.
“A wonderful kind thing happened to mum today, one of the carers who had just finished her shift passed mum’s home and dropped off a photograph of dad that had recently been taken (during this lockdown). That kind thought meant such a lot to mum and I cannot thank them enough. All staff are working incredible well under such challenging situations and to do something like that was so thoughtful. So please send our heartfelt thanks to Sarah and the amazing team at Maderia Lodge.
“There isn’t a day that goes by without me thinking of him and I know they are doing such fantastic work caring for dad keeping him safe and well, it is very much appreciated. I wish everyone to take great care and stay safe.”